![]() Strong interpersonal skills, flexibility, and customer service orientation.Skills in planning, organizing, and adapting within a multi-tasking environment.Ability to identify technical specifications to meet user needs including operating system and network or application configuration.Ability to integrate emerging technologies and applications into current environment and to identify technical specifications to meet user needs including operating system and network or application configuration.Knowledge of federal copyright laws as they pertain to the use of computer software.Knowledge of current technological developments/trends in area of expertise.Basic knowledge of advanced operating system, network, or application management tasks.Knowledge of computer security procedures and protocol.Knowledge of a broad range of relevant computer systems, applications, and/or related equipment.Fundamental knowledge of basic systems analysis.Performs miscellaneous job-related duties as assigned.May evaluate and test new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines and best practices.Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems participates in professional development activities as appropriate.Analyzes the need for scripts to automate tasks for departments and/or the university community.Analyzes and solves problems of routine complexity on computer applications and systems for students, faculty, and staff for departments and/or the university community provides a wide range of in-depth technical assistance to departmental users and/or support staff.Gathers facts and data to be used in the review of proposals which consist of objectives, scope, and user expectations. ![]() ![]() Assists in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates may maintain, and input applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.Supports small to large scale research and development initiatives and/or projects involving the implementation of new technologies.Assists in the development of and provides individual and/or group instruction and/or training to end users on new or updated technologies may supervise or provide functional direction to support staff and/or student employees.Uses discretionary judgement within known parameters to install, maintain, and support basic to moderately complex systems for end users and/or technology stakeholders analyzes current and proposed departmental/user hardware and software systems.
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